Questions about an order, delivery, payment or a product? Find quick answers below, or talk to our team directly.
Talk to us
- Call or WhatsApp: +254 182 606 095 (chat on WhatsApp)
- Email: sales@terptech.co.ke
- Visit us: Old Mutual Building, Kimathi Street, 3rd Floor, Room 324B, Nairobi CBD
| Day | Hours |
|---|---|
| Monday – Saturday | 8:30 a.m. – 6:30 p.m. (EAT) |
| Sunday | Closed |
| Public holidays | Closed |
You can order online at any time. Orders received outside business hours, on Sundays or on public holidays are confirmed on the next working day.
Frequently asked questions
How do I place an order?
Add the products you want to your cart and go to checkout. After you order, our team will contact you by phone, SMS or WhatsApp to confirm the order, your delivery address and preferred delivery time.
How do I track my order?
Use our Track Order page with your Order ID and billing email, or sign in to My account › Orders.
How much is delivery and how long does it take?
Delivery is free in Nairobi CBD. Elsewhere in Kenya, the charge depends on your location and order size and is confirmed when we call to confirm your order – never more than KSh 500. Collection from our shop is free. In Nairobi, orders confirmed before 4:00 p.m. are delivered the same day. Most major towns get next-day delivery, and remote areas take 2–3 working days. See our Shipping & Delivery Policy.
Can I collect my order from your shop?
Yes. Collection is free and your order is ready the same day once confirmed. Just add a note at checkout.
How can I pay?
Within Nairobi, you can pay with cash or M-Pesa on delivery or collection. For deliveries outside Nairobi, payment is by M-Pesa before dispatch. For some high-value orders in Nairobi, we may also ask for payment by M-Pesa before dispatch. We will tell you when we call to confirm your order. See Payment Options.
Can I get an official VAT (eTIMS) invoice?
Yes. Prices exclude 16% VAT. Contact us before you order and we’ll confirm the VAT and invoice details. You can reach us on +254 182 606 095 (call or WhatsApp) or sales@terptech.co.ke. All prices are in Kenya Shillings (KSh).
Are your products genuine?
Yes. We sell original products from trusted brands, and refurbished products are always clearly labelled as refurbished.
Genuine products · 14-day returns · Warranty details in our Warranty Policy
Can I cancel my order?
Yes, free of charge at any time before it is dispatched. Just call, message or email us. After dispatch, our Return & Refund Policy applies.
Can I return or exchange an item?
Yes. You can return or exchange any item within 14 days of delivery. Faulty, damaged or wrong items are accepted even if opened, and once we confirm the fault we reimburse your reasonable return shipping cost and refund the delivery charge you paid. Change-of-mind returns must be unused, unopened (still sealed) and complete with all accessories and packaging. Refunds are made within 7 working days of receiving the returned item. See our Return & Refund Policy.
How do I make a warranty claim?
Contact us by WhatsApp or call on +254 182 606 095, or email sales@terptech.co.ke. Give us your order number or receipt, the product, and a short description of the fault. Photos or a short video help. We reply within 1 working day and explain the next steps. Please back up your data before handing in any device. Full details are in our Warranty Policy.