Last updated: 2 November 2026
Free delivery in Nairobi CBD · Elsewhere quoted when we confirm your order, maximum KSh 500 · Free shop collection
This Shipping & Delivery Policy explains where we deliver, how delivery is charged and how long it takes when you order from Terptech Technologies.
1. Where we deliver
We deliver anywhere in Kenya. We do not ship outside Kenya at this time.
2. Delivery charges and times
| Area | Delivery charge | Delivery time |
|---|---|---|
| Nairobi CBD | Free | Same day for orders confirmed before 4:00 p.m. (Mon–Sat); otherwise the next working day |
| Rest of Nairobi County | Depends on your location and order size, and is confirmed when we call to confirm your order. Never more than KSh 500. | Same day for orders confirmed before 4:00 p.m. (Mon–Sat); otherwise the next working day |
| Rest of Kenya (courier, to your door or to the nearest courier office) | Depends on your location and order size, and is confirmed when we call to confirm your order. Never more than KSh 500. | Dispatched the same day for orders confirmed before 4:00 p.m.; next-day delivery to most major towns; remote or hard-to-reach areas take 2–3 working days |
| Collection from our shop | Free | Same day once your order is confirmed |
- At checkout, choose Nairobi CBD delivery, Delivery outside the CBD or Collect from our shop.
- For delivery outside the CBD, KSh 0 is added at checkout. We confirm your delivery charge when we call to confirm your order, before dispatch, and it is never more than KSh 500 anywhere in Kenya.
- In Nairobi, you pay the delivery charge on delivery. Outside Nairobi, it is included in your M-Pesa prepayment.
- If you choose Nairobi CBD delivery but your address is outside the CBD, we will tell you when we call; the outside-CBD charge then applies (maximum KSh 500), or you can collect from our shop.
- Delivery times are estimates and may change because of stock, traffic, weather or courier delays.
3. Working days and cut-off times
- Our working days are Monday to Saturday, excluding public holidays.
- Orders confirmed before 4:00 p.m. on a working day are dispatched the same day.
- Orders placed on Sundays or public holidays are processed on the next working day.
4. Order confirmation and dispatch
- After you order, our team contacts you by phone, SMS or WhatsApp to confirm your order, delivery address, delivery charge and preferred delivery time.
- Most orders are processed within 1–2 hours during business hours, subject to stock and confirmation.
- Within Nairobi, orders are delivered by our rider or delivery vehicle. Outside Nairobi, we use trusted courier partners, either to your door or to the nearest courier office. We share the tracking or waybill number where available.
- If an item is unexpectedly out of stock, we will tell you straight away and offer an alternative, a back-order or a full refund.
5. Payment
Within Nairobi, you can pay with cash or M-Pesa when your order is delivered or collected. For deliveries outside Nairobi, payment (including the delivery charge) is by M-Pesa to our Paybill 880100 (account number 919182) before dispatch. For some high-value orders in Nairobi, we may also ask for payment to the same Paybill before dispatch. We will tell you when we call to confirm your order. See Payment Options for details.
6. Your delivery details
- Please give a complete address (building, street, floor, town and a nearby landmark) and a phone number we can reach.
- If someone else will receive the order for you, let us know in advance.
- If we cannot deliver because the address is wrong or nobody is available after reasonable attempts, we will contact you to reschedule.
7. Inspection on delivery
- Check the package for damage or tampering before accepting it, and confirm the model and specification match your order.
- If a parcel looks damaged or opened, you may refuse it. Tell us immediately with photos.
- For high-value or pay-on-delivery orders we may ask for a signature, ID or confirmation code as proof of delivery.
Risk of loss passes to you once the order is delivered and accepted in good condition. Faults found later are handled under our Return & Refund Policy and our Warranty Policy.
8. Returns and shipping costs
- You pay the cost of sending an item back to our shop, or you can drop it at our shop at no cost.
- If we confirm the item was faulty, damaged or wrong, we reimburse your reasonable return shipping cost (please keep the courier receipt) and refund the delivery charge you paid.
- For change-of-mind returns, the delivery charge and the cost of sending the item back are not refunded.
- Full details are in our Return & Refund Policy.
9. Changes and delays
To change your delivery address or time, contact us as soon as possible before dispatch. If a delivery is delayed by weather, traffic, courier disruptions or other events beyond our control, we will keep you updated.
10. Contact us
- Terptech Technologies
- Phone / WhatsApp: +254 182 606 095 (chat on WhatsApp)
- Email: sales@terptech.co.ke
- Shop: Old Mutual Building, Kimathi Street, 3rd Floor, Room 324B, Nairobi CBD, Kenya
- Business hours: Monday – Saturday, 8:30 a.m. – 6:30 p.m. (EAT); closed on Sundays and public holidays